By accessing or using our website, submitting a contact form, requesting a quote, or entering into a service agreement with VSI, you acknowledge that:

• You have read, understood, and agree to these Terms.
  
• You are at least 18 years old or legally permitted to engage in such agreements.
  
• You will comply with all applicable laws and regulations.
  

These Terms form a legally binding agreement between you and VSI.

VSI provides professional security and investigative services including, but not limited to:

• Security guards and personnel
  
• Property and premises patrols
  
• On-site security supervision
  
• Investigations and surveillance (where legally permitted)
  
• Commercial and residential protection
  
• Event security
  
• Security consulting and risk assessments
  
• Emergency response support
  
• Other security-related services
  

The exact scope of services may vary based on agreements made with each client.

All services are subject to these Terms as well as any specific written contract executed between VSI and the client.

You agree to use our website only for lawful purposes. You must not:

• Attempt to interfere with website functionality
  
• Upload or transmit malicious code
  
• Attempt to gain unauthorized access to our systems
  
• Use our forms for spam, fraudulent requests, or false information
  
• Copy or scrape website content without written permission
  

We reserve the right to restrict or terminate website access if misuse is detected.

Any quote or estimate provided by VSI:

• Is based on the information you supply
  
• Is not a binding contract unless a formal agreement is executed
  
• May change if scope, schedule, or requirements change
  
• Must be approved in writing before services begin
  

Service agreements may include additional terms, conditions, and pricing structures.
In the event of conflict between a signed contract and these Terms, the contract will take precedence.

To ensure safe and effective service, clients agree to:

• Provide accurate and complete information when requesting services
  
• Notify VSI of any hazards, restrictions, or special requirements
  
• Maintain a safe environment for VSI personnel
  
• Comply with all federal, state, and local laws related to security and privacy
  
• Not instruct VSI personnel to engage in illegal or unethical conduct
  
• Respect the professional judgement and limitations of security staff
  

If client actions compromise the safety of staff or operations, VSI may suspend or terminate services immediately.

Clients must not use VSI services for:

• Illegal surveillance
  
• Harassment or intimidation
  
• Gathering information without proper authorization
  
• Activities that violate privacy laws
  
• Any unlawful or unethical operation
  

VSI reserves the right to refuse or discontinue service if misuse is detected.

7.1 Payment Terms

Payment terms vary depending on the service agreement. In general:

• Deposits may be required
  
• Invoices must be paid by the due date specified
  
• Late payments may incur fees
  
• Failure to pay may result in suspension of services
  

7.2 Additional Charges

Additional fees may apply for:

• Emergency or short-notice requests
  
• Expanded service scope
  
• Overtime or extended hours
  
• Damage to equipment or property caused by client negligence
  

All additional charges will be communicated in advance whenever possible.

Cancellation policies vary based on the service agreement, but generally:

• Clients must provide notice within the timeframe stated in their agreement
  
• Non-refundable deposits may apply
  
• Fees may be charged for last-minute cancellations
  

VSI reserves the right to cancel services due to safety concerns, non-payment, or policy violations.

VSI personnel are trained to handle a wide range of security and investigative tasks. However:

• Staff cannot break the law or violate individual rights
  
• Staff cannot use excessive force unless legally justified
  
• Staff cannot act outside the scope of the contracted services
  
• Staff may refuse tasks that pose unreasonable risk
  

Clients must understand that security personnel operate within the boundaries of the law at all times.

You agree to cooperate with VSI and provide any information or access needed to perform services, such as:

• Access to premises
  
• Contact details for responsible parties
  
• Emergency instructions
  
• Relevant safety information
  

Lack of cooperation may delay or prevent service delivery and may result in additional charges.